FAQ

Where is the shop based?
Austin, TX

Which planners will fit the Rebecca Planner Pouch?

SMALL Size (approximate dimensions: 8″x10″)
Will fit these paper planners:
– Personal Ring Binder (Kikki-K, Filofax, Franklin Covey)
– Compact Ring Binder (Filofax, Franklin Covey)
– Pocket Ring Binder (Filofax, Franklin Covey)
– Traveler’s Notebook (Passport, Regular)

MEDIUM Size (approximate dimensions: 10″x12″)
Will fit these paper planners:
– Erin Condren Life Planner
– Plum Paper Planner
– Create 365 Happy Planner
– Limelife Planner
– Emily Ley Simplified Planner
– Inkwell Press Planner
– A5 Ring Binder (Kikki-K, Filofax, Carpe Diem)

LARGE Size (approximate dimensions: 12″x14″)
Will fit these paper planners:
– Erin Condren Teacher Planner
– A4 Ring Binders

How long will it take to receive my order?
All items are made to order and are expected to ship within 1-3 weeks from order date. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on your local postal service.
*International shipping delivery times may vary.
US orders are shipped through USPS First Class Mail and includes tracking number. International orders are shipped through USPS First Class Mail.
Please ensure the address you supply is correct.

May I cancel or change my order?
Orders may only be cancelled or changed within 24 hours of purchase.

What is this store’s return and exchange policy?
If your item has a manufacturing defect please contact me within 5 business days of arrival. I will be happy to replace it for you if the same fabric is in stock once the damaged item is returned. If the fabric is no longer available, then a refund will be issued once the item has been returned. You may be requested to provide a photo of the item being returned before shipping it back.
U.S. returns are required to include a tracking number. The number must be emailed to me after the product has shipped (the day of shipping). If you do not inform me of tracking and the item is lost then I will not be able to process the refund.
I have a strict return policy because I make everything by hand. Please take your time to read the listings, if you still have questions please contact me.

Do you ship internationally?
Yes, we do! Items are sent anywhere and everywhere! Shipping rates are calculated upon check out.

Do you offer other sizes not included in a listing?
Not at this time.

Is your website secure?
Yes, our site is secure. On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. Happy shopping!